Q: I don't know how to select a payment method or use a coupon.

A: Please refer to the screenshot below.

Q: Where can I make inquiries regarding products?

A: You can contact us through official LINE, the question column on the product page, or the contact page.

Q: Where can I get the coupon code?

A: We will issue a special coupon code that can be used permanently on the Gentleman Fitness Club official website to those who register on the official LINE and cooperate with the survey responses. *Quantity limited.

Q: The deadline for responding to the survey has expired.

A: We appreciate your cooperation in completing the questionnaire within the deadline. If there is a reason why we were unable to respond, please contact us using the inquiry form.

Q: Is it automatically marked as read on official LINE?

A: The system will automatically mark it as read. Once you have responded to each form, we will respond after checking.

Q: Can I return defective products?

A: We take every precaution in inspecting and shipping products, but in the unlikely event that you receive a defective product, we will exchange it for a good product. [Product defects/initial defects] Please contact us.
After contacting us, we will provide you with instructions for exchange or return.

*However, only if you contact us within 7 days of delivery.
*We will bear the cost of returning the defective product and shipping the replacement product.
*Please be sure to check whether there are any defects in the product immediately after receiving it.

If a defect is discovered within 7 days after receiving the product, we cannot accept exchanges or returns, even if it is the first time you use the product. Please note.

Q: Are there any conditions for returns or exchanges?

A: Please note that we cannot accept returns or exchanges due to customer reasons (other than product damage or stains).

As a general rule, we do not accept returns or exchanges of non-defective products due to customer circumstances such as incorrect image, incorrect order size, etc. Please consider carefully before ordering.

*We cannot accept returns if the following items apply.

  1. For consumables.
  2. If resold.
  3. In case of customer's negligence.
  4. In case of modification or processing.
  5. Products other than ours (scratches on the wall, etc.)
  6. Expenses incurred for assembly, installation, removal, etc.
  7. Scratches, stains, distortions, dents, etc. that do not affect usage.
  8. If our company determines that the method of use, maintenance, or storage is inappropriate.
  9. When using in an environment that is used by an unspecified number of people (gyms, facilities, schools, etc.).